Diplomacy and Empathy

A good diplomat will always try to put himself in the position of the person with whom he is negotiating, to understand his objectives and needs, and try to imagine what he would wish, do, and say, under those circumstances.

— Satow’s Diplomatic Practice

The Nuances of Diplomacy

Diplomatists are specialists in precise and accurate communication. They are more than mere couriers or heralds; they are experts in detecting and conveying nuances of international dialogue, are equipped not merely to deliver a message but to judge the language in which it should be couched, the audience to whom and the occasion at which it should be presented.

–Hedley Bull